Bizfon 7000 Guide de l'utilisateur télécharger pdf (Page 53)

System Administration Guide Call Routing

50 Stiles Road • Salem, NH 03079 • Toll Free 1-800-260-5793 • 603-870-9400 • www.Bizfon.com

Revised: August 5, 2005 Page 49

13 Call Routing

13.1 Call Routing Concepts

13.1.1 Introduction

When we think of calling an extension, we think of the system causing a particular phone to ring. Thus, if I tell

you that my office extension is 106, you expect my office phone to ring when you dial it. Yet, we can imagine

some circumstances under which my phone will not ring when you dial 106. For example, if I’m already on the

phone, the system may send your call directly to my voicemail rather than give you a busy signal. The Bizfon

7000 call routing feature allows a call to an extension to be flexibly directed in this as well as other ways.

Some of these other ways are:

• Two phones might ring at the same time with either being able to answer the call.

• One phone might ring for 4 rings; then if no answer, another phone will ring.

• The call will be sent to a particular user’s voice mail.

• The call will be sent to an auto attendant.

• The call will be sent to a call queue.

• The call will be routed differently depending on who the caller is (using CallerID).

• The call will be routed differently if the person being called is in their office vs. at a meeting.

In this section, we will explain the concepts necessary to understand how to configure these capabilities.

13.1.2 Connection Attempt

Suppose that I have an administrative assistant, that I am expecting an important phone call, and that I don’t

want the caller to have to leave a voicemail message. I’d like to tell the system to first attempt to reach me by

ringing my office phone. If I don’t answer in 4 rings, then I want the system to call my assistant’s phone (using

a distinctive ring so she’ll know it is a call for me). The Bizfon 7000 calls each of these attempts to reach

someone a “connection attempt.” In this example, the system will be instructed to make two connection

attempts. The first connection attempt is to ring my office phone 4 times. If no answer, then it should initiate a

second connection attempt that will call my assistant.

One connection attempt can ring more than one phone. Suppose that during my work day, I often move back

and forth between my office and my lab. I don’t want to miss any calls, so I would like the system to ring both

phones at the same time and let me answer the call from either one. This would be set up as one connection

attempt, but with two phones in it.

13.1.3 Finally Clause

If the system can’t get someone to answer the phone in any of the connection attempts, then we might like the

call to be directed to our voicemail (or the auto attendant or to another dialed number or …). This last direction

for the call is called the “finally” clause. It tells the Bizfon server what to finally do after all connection attempts

have failed. If no connection attempts are defined, then the call is immediately directed to the finally clause.

13.1.4 Primary Route, On-Busy Route, and Call Route

We have seen how the system seeks to find someone to answer a call. It does this by following the directions

specified in a series of connection attempts and a finally clause. The Bizfon 7000 refers to this as a “primary

route”.

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Bizfon 7000 Guide de l'utilisateur Page 53